Refund Information
We know that questions about subscriptions, trials and refunds can come up, especially when you’re so busy running your business. Our goal is to make this process clear, quick and stress-free so you can get back to creating. On this page you’ll find the most common questions answered right away, followed by clear guidance on how to request a refund, what the timelines are and how to avoid unwanted renewals.
Frequently Asked Questions
Your Questions, Answered. Get all the details you need to maximize your Pro Ads Ai experience.
I don’t find the platform useful, what can I do?
We’d love to help you unlock the full value of Pro Ads AI. Sometimes it just takes seeing the right use cases in action.
Our creative consultants can walk you through a personalized demo, tailored to your goals and workflows, so you can see how Pro Ads AI fits your exact needs.
How do I request a refund?
Email [email protected] with the following details: Your account email Your full name Your invoice (you can download it from Settings → Billing) A brief reason for your request (this helps us review and process it faster) We may ask for proof of identity to keep your account secure.
When am I eligible for a refund?
We can consider a refund if: You subscribed but did not use the service at all, and You contact us within:
-7 days (for the monthly plan)
30 days (for the annual plan)
About Brands in Pro Ads Ai Brands are the foundation of your creatives on Pro Ads Ai. By creating a brand, you can upload your logo, add your brand colors, write brand descriptions, and connect your ad accounts. This allows our machine-learning model to tailor your creative designs and performance predictions specifically to your brand, ensuring the highest quality output.
When are refunds not possible?
Refunds are not available if: The service was used during your subscription The request is made outside the eligible refund timeframes Your account has been deactivated or deleted The request is for unused or expired credits.
Credits expire at the end of each billing cycle and do not roll over to the next cycle.
How long does a refund take?
Refunds are usually processed within 2–3 weeks after approval. Please note that your bank or payment provider may require additional time to post the funds to your account. We cannot cover any additional charges from your bank, such as processing fees or currency exchange differences.
Will I get confirmation?
Yes — you’ll receive:
- A cancellation confirmation if your account is canceled
- A refund confirmation once the refund is processed
The Refund Process
Transparent, fair, and streamlined. Here is how we handle your request from start to finish.
01. Request via Email
Send your request to [email protected]. Include your account email, transaction ID (from your invoice), and a brief reason for the request.
02. Review & Verification
Our billing team will verify your request against our "Zero-Use" policy. We aim to respond with a decision within 2 business days.
03. Fund Reversal
Once approved, the refund is triggered immediately to your original payment method. Depending on your bank, funds typically appear within 5–10 business days.
04. Confirmation
You’ll receive an official confirmation receipt from ProAdsAI and our payment partner, 2Checkout, once the transaction is finalized.
Policy Guide
Everything you need to know about our process, billing, and strict compliance standards.
- How the Trial Works
- Refund Criteria (Zero-Use)
- Technical Support
- Managing Renewals
- Trust & Compliance
How the Trial Works
Before subscribing, you can experience the full power of ProAdsAI with a 7-day free trial (50 credits included).
Important: Your 7-day trial automatically converts into your selected subscription plan unless cancelled before the trial period ends.
This period allows you to explore every feature—from Brand URL Scraping to Fantasy Universes—to ensure the platform meets your marketing needs before any charges occur.
Common Situations & Refund Eligibility
The Zero-Use Rule: Refunds are strictly granted only if zero (0) credits have been consumed from your paid subscription plan and the request is made within 7 days of the charge.
Forgot to cancel: If you have already utilized credits from your paid quota, the service is considered rendered, and a refund will not be possible. Your subscription will remain active until the end of the current cycle.
Billing Errors: For duplicate charges, please access your invoice under "Manage Billing" and contact us immediately for investigation.
Reporting Technical Issues
If you encounter a technical bug, please email [email protected] with a detailed description or screen recording. Our engineers prioritize resolving issues that impact your creative output.
How to Avoid Unwanted Renewals
To avoid being charged for the next cycle, you must cancel via your account dashboard:
- Monthly Plans: Cancel at least 24 hours before your monthly anniversary.
- Annual Plans: Cancel before the anniversary date of your initial purchase.
Upon cancellation, you will retain access to your remaining credits until the end of the current billing period.
Trust & Compliance
ProAdsAI LLC is committed to transparency. All transactions are secured via 2Checkout (Verifone). By using our services, you agree to our Terms of Service and the "Zero-Use" refund policy outlined above.