Refund Information

We know that questions about subscriptions, trials and refunds can come up, especially when you’re so busy running your business. ‍ Our goal is to make this process clear, quick and stress-free so you can get back to creating. ‍ On this page you’ll find the most common questions answered right away, followed by clear guidance on how to request a refund, what the timelines are and how to avoid unwanted renewals.

Frequently Asked Questions

Your Questions, Answered. Get all the details you need to maximize your Pro Ads Ai experience.

I don’t find the platform useful, what can I do?

We’d love to help you unlock the full value of Pro Ads AI. Sometimes it just takes seeing the right use cases in action.

Our creative consultants can walk you through a personalized demo, tailored to your goals and workflows, so you can see how Pro Ads AI fits your exact needs.

How do I request a refund?

Email [email protected] with the following details: Your account email Your full name Your invoice (you can download it from Settings → Billing) A brief reason for your request (this helps us review and process it faster) We may ask for proof of identity to keep your account secure.

When am I eligible for a refund?

We can consider a refund if: You subscribed but did not use the service at all, and You contact us within:

-7 days (for the monthly plan)

30 days (for the annual plan)

About Brands in Pro Ads Ai Brands are the foundation of your creatives on Pro Ads Ai. By creating a brand, you can upload your logo, add your brand colors, write brand descriptions, and connect your ad accounts. This allows our machine-learning model to tailor your creative designs and performance predictions specifically to your brand, ensuring the highest quality output.

When are refunds not possible?

Refunds are not available if: The service was used during your subscription The request is made outside the eligible refund timeframes Your account has been deactivated or deleted The request is for unused or expired credits.

Credits expire at the end of each billing cycle and do not roll over to the next cycle.

How long does a refund take?

Refunds are usually processed within 2–3 weeks after approval. Please note that your bank or payment provider may require additional time to post the funds to your account. We cannot cover any additional charges from your bank, such as processing fees or currency exchange differences.

Will I get confirmation?

Yes — you’ll receive:

- A cancellation confirmation if your account is canceled

- A refund confirmation once the refund is processed

Refund Process Section

Step-by-Step Refund Process

We’ll guide you through every step.

01. Send us your details

Account email, name, subscription type, invoice (Settings → Billing), and reason for a refund.

02. Review & Decision

We’ll check your request against our eligibility guidelines and you’ll receive a confirmation email with the outcome.

03. Processing

If approved, we’ll issue the refund to your original payment method within 2–3 weeks.

04. Confirmation

You’ll receive a refund confirmation email once the payment is sent.

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Step-by-Step Guide

Everything you need to know about our process and policies.

  • How the Trial Works
  • Common Situations & Our Recommendations
  • Reporting Technical Issues
  • Contact Us Anytime
  • Trust & Compliance
  • How to Avoid Unwanted Renewals

How the Trial Works

Before subscribing, you can try the full power of Pro Ads Ai with a 7-day free trial. During your trial, you’ll receive:

  • 50 credits
  • Access to the desired package fratures like
    • All 5 Aspect Ratios
    • Brand URL Scraping
    • Retargeting Mode
    • Fantasy Universes
    • Visual Polishes
    • Carousel Ads (Upto 9 slides)
    • Competitor Intel

Your trial gives you the exact same access as our Pro plan so you can explore every tool and feature before deciding if it’s right for you.

Common Situations & Our Recommendations

Forgot to cancel before renewal: If you meet the no-usage and timing criteria, reach out right away. Otherwise, your subscription remains active until the cycle ends.

Duplicate charges or billing errors: Access your invoice Under Manage Billing and email us with details so we can investigate quickly.

Reporting Technical Issues

If you have a technical problem while using Pro Ads Ai, email [email protected] with a detailed description. Our team will work with you to resolve it as quickly as possible.

Contact Us Anytime

  • 📧 Email: [email protected]
  • 💬 Live Chat: Available in-app, we aim to respond swiftly
  • 🧾 Invoices: Found under Manage Billing (in-app only)

Trust & Compliance

This page is designed to be clear, fair, and easy to understand. You can review further details in our official Terms of Service for Online Subscribers.

How to Avoid Unwanted Renewals

  • Cancel before the end of your monthly cycle
  • Cancel before the anniversary of your annual subscription

If you don’t cancel in time, your subscription will automatically renew under the same plan.